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questão		resposta
put on hold começar a aprender		to be forced to wait for somebody
handle complaints começar a aprender		take care of unsatisfactory comments
establish a rapport começar a aprender		to create a good understanding of someone
a money-back guarantee começar a aprender		assurance that you will get your money back
refund começar a aprender		an amount of moeny that is given back when you are not happy with the produkt
one-off goodwill payment começar a aprender		they allow you not to pay one time
financial compensation começar a aprender		they give you money back for sth
pass the buck começar a aprender		avoid responsibility
get to the bottom of the problem começar a aprender		find the real cause of sth
the last straw começar a aprender		the last in a series of irritating events
slip my mind começar a aprender		forget to do sth
ripped off começar a aprender		paid too much for sth, it is unfair
talk at cross purposes começar a aprender		misunderstand, what someone else is referring to
go to the extra mile começar a aprender		try harder in order to achieve something
bread-and-butter começar a aprender		sth common, popular
pre-empting objections começar a aprender		do sth before someone thinks about it
collate começar a aprender		segregate
irate começar a aprender		very angry
clunk começar a aprender		weak, faulty
indulgence começar a aprender		an occasion when you allow someone or yourself to have sth enjoyable, especially more than it is good for you
pay lip service to sth começar a aprender		to say that you agree with sth, but do nothing to support it
word of mouth começar a aprender		given or done by people talking about sth or telling people about sth
film score começar a aprender		muzyka filmowa
implement an action plan começar a aprender		to put into practise
issue a press release começar a aprender		wydać komunikat prasowy
take legal action começar a aprender		to go to court to help settle a disagreement
hold a press conference começar a aprender		zorganizować konferencję prasową
sufffer loss of confidence começar a aprender		doznać utraty zaufania
prepare contingency plan começar a aprender		przygotować plan awaryjny
control the flow of information começar a aprender		kontrolować przepływ informacji
admission of liability começar a aprender		the statement saying the they are legally responsible for sth thet has harmed somone
contingency plan começar a aprender		a plan designed to take account of a possible future event or circumstance
damage limitation começar a aprender		ograniczenie szkód, to cut the negative effects
containment começar a aprender		stopping
recall a product começar a aprender		wycofać produkt z rynku
repair kits começar a aprender		zestawy naprawcze
hinges começar a aprender		zawiasy
floundering começar a aprender		struggling or staggering helplessly
robust começar a aprender		rosły, krzepki
to have a/an stake/holding/interest in a company começar a aprender		mieć udziały w firmie
to make somebody redundant começar a aprender		zwolnić kogoś z powodu restrukturyzacji
joint venture começar a aprender		a business activity in which two or more companies have invested together
MBO(management buyout) começar a aprender		when a company's top executives buy the company they work for
merger começar a aprender		two or more comoanies joining to form a larger company
takeover/aquisition começar a aprender		getting control of a company by buying over 50% of its shares
bid começar a aprender		offer money for shares in a company
stake começar a aprender		money risked or invested in a company
take a stake in começar a aprender		wziąć udział
make a bid começar a aprender		to offer to pay
launch a share começar a aprender		ogłosić przetarg
target a company começar a aprender		choose a corporation
set up a joint venture começar a aprender		założyć wspólne przedsięwzięcie
make an acquisition começar a aprender		dokonać przejęcia
reject a bid começar a aprender		odrzucić ofertę
sell a stake começar a aprender		sprzedać udziały
to ditch talks começar a aprender		to break off talks
net asset value começar a aprender		wartość aktywów netto
due diligence começar a aprender		należyta staranność
subsidiary começar a aprender		a comoany controlled by another company
revered começar a aprender		czczony

Unit D

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