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I think that his visits are the only real chance I get to talk about things that are worrying me - my health, my concerns about my grandson and his future, how to keep going

tackle the problems

So I'll just go back to my flat and I'm back to square one.

This is commonly needed in assessments and as part of mutual consultation or discussion to decide the best way forward.

Listening is a way to Convey interest and respect

Listening is a way to Obtain information

Click on a task for a brief account of what it involves.

the desirability and feasibility of change and the services and resources which are necessary to effect it

service users often seek the help of social workers, or fall within social work's remit, because important relationships have broken down in some way

These skills involve being able to communicate understanding, care and concern and the capacity to explain events, provide encouragement, allay fears, contain anxiety

Self knowledge refers to the understanding that we have acquired about ourselves over the years.

It is dependent on our capacity to tell ourselves the truth in ways that acknowledge our strengths and qualities, whilst at the same time recognising our personal shortcomings and limitations.