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questão		resposta
managing experts case (Doctor( começar a aprender		doctor finally seen how it feels to be a patient
hertzberg was first to começar a aprender		first one to recognize and Insintric motivation
Two types of motivation começar a aprender		Intrinsic (internal to job) Exintric (External) Money
Equity theory começar a aprender		comparing yourself to others
managers are highest in what começar a aprender		Power
what was the nurse video about começar a aprender		competence. she knew how to separate herself
Maslow - status and recognition on the job is what? começar a aprender		(esteem)
what is the basis of people having different needs começar a aprender		needs are genetically determined
what is Valance começar a aprender		desirability of a reward (carrots and Donkey)
expectancy começar a aprender		the link between effort and performance
instrumentally começar a aprender		link between performance and reward
what affects performance other than motivation começar a aprender		resources ability / training and means to do it
what are the three lenses começar a aprender		cultural political
what are the three physiological needs começar a aprender		competence autonomy relatedness
who has more power começar a aprender		government has more power
scientists management começar a aprender		example of universal theory
contingency Theory começar a aprender		depends on situation
human relation Theory começar a aprender		(Hawthorne) people respond to attention to them human interaction
professional model começar a aprender		specialized knowledge workers who make decisions for others. (quality professional)
managerial começar a aprender		administrators design structures that Ensure predictability and efficiency. (quality efficiency)
Duel Authority structure começar a aprender		professional model for Physicians / managerial for everyone else

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