→ April 11 2019 - Customer Service → Comece a aprender / Download de MP3 Flashcards

questão		resposta
a complaint / to complain começar a aprender		expressing dissatsifaction about a product or service
to file a complaint começar a aprender		to officially register a complaint or claim
make good payment começar a aprender		a payment to a customer compensating for a problem or inconvenience
slip my mind começar a aprender		forget about something
pass the buck começar a aprender		avoid responsibility
a rip off começar a aprender		paying way too much for something
talk at cross purposes começar a aprender		misunderstanding each other
go the extra mile começar a aprender		do more than expected, make an extra effort
a rapport começar a aprender		relation (with customers)
fuss What all the fuss about? começar a aprender		show unnecessary or excessive concern about something. What's the big deal / problem?

April 11 2019 - Customer Service